16 / 100

Returns & Exchange Policy

All our clients are very important to us, that’s why Fashion Rye (“Fashion Rye”), has created the following Refund Policy to let You know how we handle the refunds for the goods ordered and bought on our website https://fashionrye.com.

The terms “You,” “Your,” and “Yours” refer to the entity/ person/ organization using our Website. When this Policy mentions “we”, “us,”, and “our” it refers to the Company and its subsidiaries or /and affiliates. The term “goods” refers to any product or item bought on our Website by You.

Eligible Products: Customers may return any product that is in new and unused condition, with all original packaging and tags intact, within 7 days of receipt.

Availability

If the desired replacement product is not available, we will issue a refund for the purchase price of the product.

Returns 

All Items are eligible for return and would be processed if conditions are met.

You are always required to ship back the items by following the shipping instruction:
Standard shipping or delivery refers to regular shipping. It does not include shipping overnight or any special provisions to deliver products fast. Usually, standard shipping is cheaper and done via surface couriers. Mail in 1–5 Business Days; Small Packages in 2–5 Business Days.

The definition of ship date is the date that the order is shipped from the seller or warehouse to the customer. For example, if you offer 2-day shipping, then it’s expected that when the package leaves your warehouse, it will arrive at your customer’s location two days later. The cost to ship a package will depend on the size of the item, its weight, and the speed of delivery. Express service is usually the fastest shipping method: packages are shipped overnight and shippers may have a choice of two or more “deliver by” times. The faster the delivery, the higher the cost.

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account. You are eligible for a REFUND or EXCHANGE which are subject to the below terms:

If the product you have received turns out to be defective or otherwise of poor quality (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality.

Products that are bought from the Physical Stores can’t be returned. All Items are eligible for return and would be processed if conditions are met.

You are always required to ship back the items by following the shipping instruction:
Most Indian courier companies charge between Rs. 30 to Rs. 50 per 500 grams for shipping in India. For express or priority shipping, delivery time typically ranges from one to three days. For standard shipping, delivery time can range between two and eight days. And you’ll have to pay more for express shipping.

We are glad to help you return your product if it turns out to be damaged. You may also be able to request returns for items that don’t match the product description. Follow the steps below to file a return request:

You can return or exchange your item for free if it is damaged or different from the description. However, in other cases, you may need to pay for the shipping charges.

Additionally, we may take 5 – 7 business days to process returns and exchanges.

Our team holds the ultimate right to decide whether to entertain your return or exchange request. We shall convey our decision and the cause regardless.

Moreover, our return policy is valid for only 7 days after receiving your delivery.

Return Process

To initiate a return, customers must contact our customer service team to obtain a return merchandise authorization (RMA) number. Customers must then securely package the product and return it to us using a reliable shipping method.

Exceptions: Custom-made products or products that have been personalized cannot be returned or refunded.

HOW TO INITIATE A RETURN

If you have a request for Return, Refund, or Exchange, and if you have further clarification and questions, Please do not hesitate to contact us through our:

Email Address: [email protected]
Phone Number: +91 9123311275

You will be updated on their Return Status through their EMAIL and SMS provided that all contact information is recorded to us.

Refunds 

Once we have received and processed the returned product, we will issue a refund for the purchase price of the product, less any shipping costs. Refunds will be credited to the original payment method used for the purchase within 5-7 bank business days.

If a customer is not satisfied with their purchase, they can return the product in accordance with our returns and refunds policy.

You can also view the expected delivery time when you pay for your order and check out. However, high volume may impact shipping times and cause delays.

For any questions regarding this Refund Policy or any requests regarding the refunds and returns, please contact us by email at [email protected], phone at +91 9123311275, or other contacts provided below.

You have the right, without giving a reason, to return the goods within 7 days, if it has not been used, damaged or its appearance has not substantially changed, that is, the appearance of the product or its packaging has been made only such alterations as were necessary to inspect the goods received.

The right to withdraw from a distance contract within 7 days without giving a reason does not apply to legal persons (e.g. companies, entrepreneurs).

This Return policy does not limit Your statutory rights to withdraw or rights You may have in relation to incorrect, damaged or defective goods.

In order to be eligible for a refund, you have to return the goods within 7 days of your purchase. If the product is damaged in any way, or you have initiated the return after 7 days have passed, you will not be eligible for a refund.

In order for the product to be eligible for a Refund, make sure these conditions are met:

  • Product must be returned in its original packaging
  • Product wasn’t used or damaged
  • Product must include original tags (if applicable)
  • Product must have the receipt or proof of purchase

Aside from these conditions there are items that can be returned but are not refundable as stated in the following:

After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase.

Unfortunately, products that were marked as a Bundled when purchased are not allowed to be Returned or Exchanged.

Standard Returns

Any goods that You wish to return must be in the original packaging and unopened, in a condition fit for resale. If the Goods to be returned do not meet these conditions, we will be unable to offer a refund.

You must place your refund request within 7 days of delivery of the item.

Please contact our Support to begin the return and refund process. The Support team will walk you through the process and help you.

Please fill in the Return form received with your order and send the goods back to the address provided herein.

In case of the return of the goods, you will be responsible for paying the return shipping costs.

You must exercise return right responsibly and return the product in the original neat packaging, as well as return all complete parts of the product. You are responsible for the complete set of the returned goods. If the goods are not complete, we won’t be able to accept the returned goods and issue a refund.

Once the Goods and the Return form have been received and checked by our staff, a refund will be authorized by the same method that the payment was made. Depending on your financial institution, refunds can take up to 7 days to be credited to your original payment method. In all cases we have the right to suspend the refund until the goods are received back and inspected.

If You fail to meet the deadlines of our Return policy, we will be unable to offer a refund.

Restocking Fees

Unless the product is defective or the return is a direct result of a Company mistake, we will charge a restocking fee of 20% of the purchase price paid less shipping and handling. Upon receipt of your return, we will issue a credit or refund of the purchase price paid, which will be reduced by the amount of applicable restocking.

Exchange Policy

Our team is happy to entertain exchanges if the product is damaged or doesn’t meet the description. You can request us to exchange your order using the steps below:

Eligible Products: Customers may exchange any product that is in new and unused condition, with all original packaging and tags intact, within 7 days of receipt.

Product can be exchanged for a different size or color, and Price variation, provided that such variation is available. An exchange order will be created with the same shipping speed that was used on your original item. Customers are allowed to exchange items within 7 days. Exchanges exceeding 7 days will not be processed.

It’s a different size or color than the return item.  Use the return label provided to send your original item back. Return the original item within 7 days to avoid being charged for keeping both the original and exchange items.

If the item you’re exchanging costs less than your original purchase, we’ll refund you the difference. If the new item costs more, we’ll charge you for the difference in price.

In order to be eligible for exchanges make sure that these following conditions are met:

  • Product must be returned in its original packaging
  • Product wasn’t used or damaged
  • Product must include original tags (if applicable)
  • Product must have the receipt or proof of purchase

You are required to ship back the product for the item to be inspected and replaced.

Your exchanged product will be processed Once items are received and conditions confirmed.

Exchange Process

To initiate an exchange, customers must contact our customer service team to obtain
an exchange merchandise authorization (EMA) number. Customers must then securely package the
product and return it to us using a reliable shipping method.

Shipping Costs

The customer will be responsible for any shipping costs associated with the exchange.

DEFECTIVE GOODS 

In certain cases, such as defective, damaged or wrong goods, you may be required to provide evidence of the issue, such as a photo or video, or to return the item to receive a refund.

You must contact our company [email protected] within 7 days upon purchase and provide detailed information, such as:

  • Proof of purchase
  • Product name
  • Information about the defect, failure or missing part of the item
  • Defective evidence (e.g. a photo or video of the item, a photo of the defective area (if it is possible to take a photo), a photo of the packaging, etc.).

When submitting a complaint, You must indicate how You wish the claim to be resolved:

  • To replace the defective goods with quality items
  • To supplement the incomplete goods with missing components
  • To apply a discount to the goods, e.g. reduce the price of the goods accordingly
  • To refund the money paid
  • To receive store credit

In case You are required to return the goods back to us, You will be responsible for paying the return shipping costs.

The goods must be returned in the original packaging (with instructions and/or warranty card, if they were delivered with the product).

Further Information

applicable only to the refunds for the goods and services sold by our Company. Our Policy does not apply to the refunds for the goods and services offered by other companies or individuals.

INTERPRETATION & DEFINITIONS

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to My Site, accessible from https://fashionrye.com
You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Customer service

You can reach us during our working hours by calling: +91 9123311275 or [email protected].

Start typing to see products you are looking for.
Verify your mobile number
Login Now
Menu
Shop
My account
Wishlist
0 items Cart