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Shipping & Delivery Policy

Fashion Rye, referred to as “we” and “us”, operates the website https://www.fashionrye.com referred to as the “Website”. When you place an order through this Website, you accept the following terms. These terms are established to ensure mutual understanding and agreement between both parties regarding our services and to protect the interests of both parties.

We are glad you chose us for your purchase. The following conditions define our shipping policy for all orders and purchases made on the platform.

Shipping Costs

Shipping costs are calculated based on several factors. The considerations include the nature of the item, weight, size, distance, and so on. You may also be liable to pay taxes on your shipping as per applicable regulations.

Our delivery partners always try to deliver your items at your convenience. You may even request a specific item to receive your order. Additionally, you may ask your delivery partner to leave your parcel with a neighbor.

Shipping costs will be calculated based on the weight and size of the products purchased, and the shipping destination. Customers can view the estimated shipping costs at the time of checkout before completing the purchase.

The shipping fee is calculated during the checkout process, based on the weight, dimensions, and delivery location of the items in the order. The shipping payment will be added to the overall purchase amount and will serve as the final cost for the customer.

Shipping Policy

We pride ourselves on making deliveries simple and hassle-free. You can select your preferred shipping method from several options when you check out.

Our team takes in a standard two days post order placement business days to process your orders. A high volume of purchases may delay processing. You will always be able to track the status of your order from your account.

Dispatch time

Orders that are submitted prior to 3 -5 PM will be shipped out on the same day, otherwise, they will be processed and sent out during the following business day.

The warehouse operates from Monday to Friday during standard business hours, except on national holidays when it is closed. During these holidays, measures are taken to minimize shipment delays.

All orders will be processed within 1-2 business days of receipt, subject to product availability.

Transit Time Domestically

Typically, it takes 2 to 7 days for domestic shipments to be delivered.

Expected Delivery Time

Expected delivery times are displayed on the product page. You can enter your PIN to find out how many days your items may take to reach you. Choosing different shipping options may impact the delivery time. We generally take dispatch in a standard two days post order placement working days to process and ship your orders.

Delivery Time Exceeded

Please contact us if the delivery time has surpassed the expected delivery window, so we can initiate an inquiry.

Parcels Damaged In Transit

In the event of a damaged parcel during transit, kindly reject it from the courier if possible and reach out to our customer service team. If the parcel was delivered in your absence, please inform our customer service team for further instructions.

Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Process for parcel lost in-transit

As soon as the courier finishes investigating the claim, we will proceed with either a refund or a replacement.

Shipping Method

We will ship all orders via a reliable courier service, and customers will receive a tracking number once the order has shipped. Domestic 5-7 business days.

Delivery times will vary based on the shipping destination, but we estimate the following delivery times for most destinations:

You can select the best shipping method for your needs when you order from our store. We offer the following shipping options:

Orders are shipped when an item is in stock.

Subject to stock availability, we make an effort to keep accurate stock numbers on our website. However, on occasion, there may be an error in our stock count, leading to a situation where we cannot fulfill all your items at the time of purchase. If this occurs, we will deliver the available products to you and get in touch with you to determine if you prefer to wait for the restocked item or receive a refund.

Items Out Of Stock

In the event of an item being unavailable, we will process a cancellation and refund for the out-of-stock item and proceed with shipping the remaining items in the order.

Delivery Requirements

For security reasons, all deliveries require a signature upon receipt.

Delays

In the event of delivery delays due to unexpected circumstances, we will do our best to inform the customer in a timely manner and provide regular updates on the status of the delivery.

Lost or Damaged Deliveries, If a delivery is lost or damaged in transit, we will do our best to resolve the issue and either send a replacement product or provide a full refund, as appropriate.

Note: This is just a sample policy, and you should modify it to fit the specific needs and requirements of your business.

Return Due To Change Of Mind

At Fashion Rye, we are more than happy to accommodate returns based on a change of mind, provided that the request for return is received by us within 7 days of receipt of the item.

The item must be returned in its original packaging, unopened and in a condition that is suitable for resale.

The customer will be responsible for paying for the return shipping and must arrange for the shipping themselves.

Once the return is received and accepted, we will process a refund in the form of store credit for a future purchase. We will notify you via email once the process is completed.

Please note that while we will refund the value of the returned goods, we will not refund the shipping costs that were originally paid by the customer.

Cancellations

You may cancel your order at any time prior to dispatch. However, if your order has already been dispatched, kindly refer to our refund policy for further information.

Tracking Notifications

Once their order is dispatched, customers will receive a tracking link which will allow them to monitor the status of their shipment, as updated by the shipping provider.

Order Tracking

You can view the status of your orders by visiting your account. The Order tab lets you view all your recent purchases. You can click on any current order to view their statuses.

You can also view the expected delivery time when you pay for your order and check out. However, high volume may impact shipping times and cause delays.

Payment

We believe in flexibility and let you pay using several methods. You can pick your preferred method while paying for your order during checking out. We support online payments only.

Moreover, you can choose to pay in your preferred currencies. You will be able to change the currency to your choice during paying. We support the following currencies – Indian Rupees.

Payment Plans

You can pay in affordable installments using our payment plans. The information about the plans is displayed when you check out. You will be able to compare your options and choose the right one.

Affiliate Program

We are glad to offer an affiliate program with attractive commissions. You can find the details of the program on our website. You can also get in touch with us for more information.

Warranty

No, we don’t offer warranties.

Change Of Delivery Address

Regarding requests for changing the delivery address, we can alter it prior to the dispatch of the order.

P.O. Box Shipping

Fashion Rye will only use postal services for delivering to P.O. box addresses. Courier services are not available for these types of addresses.

Customer service

You can reach us during our working hours by calling: support@fashionrye.com or +91 9123311275.