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FAQS

1. How can I buy from the website?


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You can buy from the website by following 3 simple steps –
1. Browse the products you’re interested in
2. Add them to the “Add to cart”
3. Go to the cart and make a purchase

2. how many days can I get my package delivered?


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For day-time orders, we provide same-day dispatch. But the date of delivery can be different for different orders, we request you to track your orders.

3. What payment options do I get?


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You can use Credit Card, Debit Card, UPI,  SCAN, Net Banking, and even Cash On Delivery to make payments for your purchases. Regardless of the mode of purchase, your packages will be shipped for free.

4. Do you accept payment through a wallet or UPI?


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At Fashion Rye, we do accept payment through wallet or UPI.

5. Do you have a tie up for Payment Gateway?


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Yes, we do have tie-up with PayU or Cashfree

6. When can I expect my order?


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Once the domestic order is placed, it takes 5 to 7 business days to dispatch after placing the order. Then 4 to 5 business days for it to get delivered.

7. Who are your courier partners?


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We tied up with reputed couriers such as Delhivery, XpressBees, Bluedart, FedEx, etc.

8. How do I reach customer care?


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Email us at [email protected], or call us at +91-9123311275. We’d love to help you with your queries. Please beware of fraud numbers displayed on the internet. Only call us on the above-mentioned number which is our official contact number.

9. How long does the shipment order take to deliver?


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We try our best to ship your orders as soon as possible. Processing and dispatching an order ideally is done within 1 – 2 busines days. However, the date of delivery depends on your PIN code. We do mention a standard delivery date in the order confirmation email.

10. How can I track my order?


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Your orders can be conveniently tracked through the Online Tracking Facility on our website under “Track Order” in My Account section or You will also receive an email or SMS to notify you of your order being dispatched and reaching near you. If in case the package status is shown as non-deliverable, please call our courier partners’ customer service numbers or reach out to them as below-

11. Can I purchase different products for different shipment addresses in one order?


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We can process only one shipping address per order. So, if any customer would like to order several items and ship to different addresses, please treat this as separate orders. A particular order can only be delivered to a single address. As a suggestion, we request you to place two orders for different addresses.

12. Do you take orders for Post Office Box addresses?


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We do not process orders for a Post Office Box address.

13. Are the payment modes specific to PIN codes?


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For certain PIN codes, Cash on Delivery will not be available. However, prepaid facilities like Debit Card, Credit Card and Net Banking payment options can be used for these locations

14. How do I make a payment if the Cash on Delivery option is not available on my address/PIN code?


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If the Cash on Delivery payment option is not available on your address/PIN code you can always make a payment via Credit Card, Debit Card, Wallet, UPI or Net Banking.

15. Is it safe to shop online using my Debit card or Credit Card?


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All our Credit Card, Debit Card and Net Banking transactions are processed over a secure SSL encrypted connection. We only use Razorpay payment gateways. So you can be rest assured about the mode of payment you choose.

16. How many times am I eligible for an exchange?


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We only offer a one-time exchange policy.

17. Are the colours of the products shown on the website accurate?


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The colours of the products on our website have been portrayed as accurately as possible, however, monitors and screens of electronics devices differ in their display of colour, so it may slightly vary depending on the display screen.

18. What is your returns/exchange/cancellation policy?


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Our returns and exchange policy gives you an option to return or exchange items purchased from our website for any reason within 7 days of receipt of the item. We only ask that you don’t use the product and preserve its original condition, tags and packaging.

19. Who will pay for shipping and delivery charges?


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The shipping and delivery charges are borne by the customer. Total order amount will include the shipping and packing charges. Please note that for international customers, the Local Taxes are borne directly by the Shipping costs depend on the postal codes. customer, to be paid at the time of delivery to our courier partner. These taxes will be chargeable over and above the product/order price you pay. These charges are ungovernable as they differ from country to country according to local rules and regulations.

20. What is Nalli's Shipping Policy?


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Please find our shipping policy here

21. How is shipping amount decided?


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Shipping charges on our products shall be mentioned at the time of checkout. These shipping charges are based on the weight of the product, volume after packing, and the destination of delivery.

22. How do I change my billing address?


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Billing address can’t be changed post the order. If you want to change the billing address beforehand, go to my account section and use the edit option. In order to process your credit card, it should be same as your credit card’s billing address.

23. When will the refund be made?


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all the refunds are notified by emails and SMS. You can check the refund on your next billing cycle of debit or credit card.

24. Do I need to create an account before placing an order?


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We suggest you to create an account if you wish to place an order. You can simply provide your details like name, user id & password to sign in, provide the shipping address in the second step and select the payment method to place an order.

25. Can I contact customer service during this time?


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Absolutely! Our customer service team is available 9 AM to 7 PM Monday to Saturday. You may write to us at [email protected] or contact us at toll free number +91 91233 11275

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